1. Cancellation & Rescheduling

Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee equal to 50% of the quoted service price. Rescheduling requests should be made as early as possible and are subject to availability.

2. Client Responsibilities

The Client is responsible for ensuring the property is accessible, presentable, and ready for imaging at the scheduled time. 360 ProScan is not liable for delays or inability to complete services caused by access issues, occupants, pets, or property conditions. The Client is also responsible for notifying 360 ProScan Advanced Imaging promptly upon the sale or transfer of the property.

3. Scope Exclusions — Restricted Access Areas

360 ProScan Advanced Imaging does not scan or document attic spaces, crawl spaces, or any area deemed unsafe or inaccessible at the operator's discretion. These areas are explicitly excluded from all service packages. 360 ProScan reserves the right to decline scanning of any space that presents a safety risk, structural hazard, or access limitation, without adjustment to the quoted price.

4. Deliverables & Turnaround

Final deliverables will be provided digitally via a secure link or cloud transfer within the agreed timeframe. Turnaround times are estimates and may vary based on project complexity and scheduling volume.

5. Hosting & Storage

Virtual tour links, 3D walkthroughs, and hosted video content are provided with a complimentary 90-day hosting period from the date of delivery. Continued hosting beyond 90 days is available at a rate of $100 per additional 6-month period. Content not renewed within 7 days of expiration may be removed from hosting without further notice.

6. Revisions

Minor post-processing adjustments are included at no additional cost. Significant reshoots or additional editing beyond the original agreed scope will be quoted separately and require written approval prior to commencement.

7. Perpetual Media Rights

360 ProScan Advanced Imaging retains a non-exclusive, royalty-free, perpetual license to display, publish, and promote any photographs, video, 3D scan data, virtual tour content, or other media captured during the engagement. This right survives the completion of services and the conclusion of any business relationship between the parties.

8. Limitation of Liability

360 ProScan's total liability shall not exceed the total fees paid by the Client for the specific services giving rise to the claim. 360 ProScan is not responsible for indirect, consequential, incidental, or punitive damages of any kind.

9. Governing Law

This agreement shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under this agreement shall be resolved exclusively in Lee County, Florida.

10. Pre & Post Disaster Documentation

Pre & Post Disaster Documentation is billed as two separate engagements. The pre-disaster scan is a standalone service billed at $400. Should the Client elect to proceed with a post-disaster scan following a qualifying event, an additional fee of $400 will apply. Each visit is scheduled, documented, and invoiced independently. Pre & Post Disaster scans are delivered as archived data files and are not published as live, publicly accessible virtual tours by default. If the Client requires the scan data to be activated as a viewable online tour — for purposes such as insurance claims, legal proceedings, or FEMA documentation — 360 ProScan will make the content accessible upon written request. Standard hosting rates apply if continued online access is required beyond the initial activation period.

11. Virtually Yours — VR Goggle Package

Clients who elect the Virtually Yours package will have a Meta Quest VR headset shipped to their specified address for property viewing purposes. A credit card authorization hold of $1,000.00 will be placed at time of shipment and will remain in effect until the headset is returned to 360 ProScan Advanced Imaging in its original condition. The hold will be released upon confirmed receipt and inspection of the returned device. 360 ProScan reserves the right to charge the held amount in full in the event of damage, loss, or failure to return the device within the agreed timeframe.

12. Payment

Payment is due in full upon delivery of services. 360 ProScan Advanced Imaging accepts payment via Zelle (preferred), cash, or credit/debit card. Credit and debit card payments are subject to a 3% processing fee. Any balance unpaid after 96 hours of delivery will be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance until paid in full.

13. Beyond the Front Door — Community Amenities

360 ProScan Advanced Imaging will make every effort to capture all community amenities included in the Beyond the Front Door package. However, access to and documentation of community areas — including pools, clubhouses, tennis courts, and common areas — is subject to individual community rules, HOA restrictions, gate access, and weather conditions. 360 ProScan cannot guarantee delivery of community amenity content where access is denied or conditions prevent safe operation. In such cases, all other services included in the package will be delivered in full and the package price will be reduced to the corresponding Immersive 3D Photography tier rate for the property's square footage.